Returns & Terms

If your order arrives damaged or something's wrong with the delivery, email Sales@totaltiltcovers.com.au within 48 hours with your order number and photos, and we'll sort it out.

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if goods are:

• Faulty or unsafe
• Do not match the description or sample
• Do not perform as stated

Covers are made to the measurements you give us. If your cover turns out to be the wrong size for your pool, or you need to return it:

1. 1.Too narrow (across the width): we can have extra width welded on at Daisy's factory. You only pay for the material used, with a minimum of $55. If the cover has already been cut to shape, welding may distort it and can't be guaranteed. After about a month on the pool, a cover may no longer weld well.
2. 2.Too short (on the length): length can't be welded on satisfactorily, so a new cover is needed.
3. 3.Dry and never been on the pool: we refund the price you paid, less a 20% restocking fee.
4. 4.Been on the pool but not cut to shape (and dried as much as possible): we refund the price you paid, less a 40% restocking fee.
5. 5.Cut to shape, or more than three months since your order: we're unable to accept the cover back.

Refunds are made once the cover has been received back and inspected. A replacement cover is charged as a new order, and freight applies to returns and redeliveries.

Pre-cut covers are custom made to order, so they can't be returned for a refund.

A stock-size roller bought within the last three months, still unopened and undamaged in its original packaging, gets a full refund once it's back with us and inspected.

Every part of the roller must be unused, undamaged, unassembled and in the original packaging.

These are made or set up to order, so once assembled or installed they can't be returned. Unassembled items in their original packaging can be sent back at your cost. After inspection, we refund the parts that can be resold as new.

Daisy covers carry a pro-rata, month-by-month warranty for the original buyer. If a cover fails early, you get credit for the months you didn't get from it, taken off the price of a replacement cover.

• 250B: 3 years (36 months)
• 400B: 5 years (60 months)
• 525 range: 8 years (96 months) or 10 years (120 months), depending on model

Email Sales@totaltiltcovers.com.au with photos of the cover and your proof of purchase showing the purchase date and cover model. We'll take it from there, including dealing with Daisy where needed.

Proof of purchase is required for every claim. Warranty credit is given as a discount on a replacement cover — not as a cash refund.

We deliver to your door. Orders of $88.00 or more have no delivery charge; orders under $88.00 have a delivery charge of $26.20. The charge is shown in your cart and at checkout before you pay, and nothing else is added afterwards.

Perth metro deliveries usually take about 2–3 working days after dispatch. Regional areas add 1–2 working days. Full details are in our Delivery Policy.

The minimum single cover size for Solar Covers is 5.76m² (i.e. 2.4 × 2.4m) and for ThermoTech Foam is 4.8m² (i.e. 2.0 × 2.4m). Smaller covers are charged at these minimum sizes.

Orders under $88.00 have a small order delivery charge of $26.20, added automatically at checkout. Orders of $88.00 or more are delivered at no extra charge.

• —Unless you ask otherwise, covers are made width (narrowest measurement) by length (longest measurement).
• —Any special manufacturing request needs a diagram.
• —Covers are made to the measurements you supply, not to a specific panel direction.

1. Email Sales@totaltiltcovers.com.au with your order number and the reason for the return.
2. We'll reply within 2 business days.
3. If approved, we'll send return instructions. Return freight is your cost unless the item is faulty.
4. Refunds go back to your original payment method after the item has been inspected.