Returns & Terms

If your order arrives damaged or with any delivery issues, please contact us within 48 hours at Sales@totaltiltcovers.com.au. Include your order number, photos of the damage, and your contact details and we will resolve it promptly.

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if goods are:

• Faulty or unsafe
• Do not match the description or sample
• Do not perform as stated

If you require a return of a domestic cover, or if a cover size that is ordered and supplied correctly turns out to be the incorrect size for the pool, the following scenarios apply:

1. 1.If the cover is too narrow (on the width of the pool), Daisy will be able to weld onto the width of the cover to make it wider when delivered back to a Daisy factory in WA or NSW. Daisy will only charge for the material used. A minimum fee of $50.00 + GST applies. Note: if the cover has been cut to shape, welding may distort the cover. Daisy accepts no responsibility for failed repairs after cutting. After approximately one month, weld-ability may be lost.
2. 2.If the cover is too short (on the length), cross-welding is not satisfactory and a new cover will be required.
3. 3.If the cover is dry and has not been placed on the pool, Daisy will credit the cover minus 20% of the non-taxed original invoice amount upon return to a Daisy factory.
4. 4.If the cover has been on a pool and is wet but not cut to shape (and dried as much as possible), Daisy will credit the cover minus 40% of the non-taxed original invoice amount upon return to a Daisy factory.
5. 5.If the cover has been cut to shape, or more than three months have passed from the original invoice date, Daisy is unable to accept the cover back for any form of credit.
6. 6.Any replacement cover will be invoiced for dispatch and normal freight policy applies. Credits are issued upon receipt and inspection at a Daisy factory. Any redelivery of repaired or altered covers will incur a freight charge.

As pre-cut covers are custom made to order, Daisy Pool Covers cannot accept returns for credit.

If a domestic roller requires return for credit and it is a stock size (not a specially manufactured size), still in its original unopened packaging, and purchased within the last three months, then upon delivery back to a Daisy factory undamaged, Daisy will credit the full amount of the original invoice.

All parts of the roller must be unused, undamaged, unassembled, and in the original packaging to be eligible for a credit. Credits are issued upon receipt and inspection at the Daisy factory.

As UBR rollers are a custom manufactured product, Daisy cannot accept UBRs that have been assembled for restocking. If the UBR is to be returned it must be packaged in original packing. Once it arrives at the Daisy warehouse (at the purchaser's cost) it will be inspected and credit issued for parts that are able to be used as new.

Daisy cannot accept BGBs that have been installed for restocking. If the BGB is to be returned it must be delivered to the Daisy warehouse (at the purchaser's cost) and will be inspected with credit issued for parts that are able to be used as new.

Daisy cannot accept Daisy Power Rollers that have been assembled for restocking. If the Power Roller is to be returned it must be unopened in original packing. Once it arrives at the Daisy warehouse (at the purchaser's cost) it will be inspected and credit issued for parts that are able to be used as new.

All Daisy Pool Covers are covered by an exclusive pro rata month-by-month warranty to the original consumer. Daisy will credit for the months that the original consumer does not achieve from their cover (up to the warranty period).

• 250B: 3 years (36 months)
• 400B: 5 years (60 months)
• 525: 8 years (96 months) or 10 years (120 months)

To make a warranty claim, contact Daisy with photos and proof of purchase.

• —Where the consumer has achieved over 66% (two-thirds) of the warranty period, the claim can be handled by the reseller. Daisy will reduce the purchase price to the reseller using the same pro rata formula to ensure normal margin is maintained.
• —Where the consumer has not achieved 66% of the warranty period, Daisy Pool Covers must handle the claim direct with the client.

In all cases it is the consumer's responsibility to produce proof of purchase showing date purchased and series of cover. Warranty claims are only redeemable as a discount on a replacement cover. No cash payments will be made.

We do not apply margin or profit to freight charges. We reserve the right to pass on any excess costs involved in getting the product to you.

Metro delivery time for standard domestic covers and rollers is approximately 2–3 working days. Country areas add 1–2 extra working days.

Unless otherwise stated, all prices are free into store in Perth, Sydney, Melbourne, Brisbane, Canberra & Adelaide metropolitan areas.

Non-Metro Freight Rates (Inc. GST)

Parts Freight (Inc. GST)

• Medium item: $24.85
• Large item: $35.77

Long Length Surcharge: A surcharge of $129.80 inc. GST applies to all fixed-length rollers supplied over 6.5m, regardless of delivery location, in addition to any other delivery charges.

Single order cover size for Solar Covers is 5.76m² (i.e. 2.4 × 2.4m) and for ThermoTech Foam is 4.8m² (i.e. 2.0 × 2.4m). Any single cover orders smaller than these sizes will be charged at these minimum amounts.

A minimum invoice value of $80.00 before GST is required to avoid a freight charge. Any total invoice under $80.00 ex-GST will incur an additional freight charge:

• Single parts from $24.85 inc. GST
• Any other goods — 1 item charge applies

• *Products marked with * (e.g. freight, installation, precut/dig templates) indicate net pricing where no discount is applied.
• ^Products marked with ^ are priced at a non-standard speciality discount structure. Contact Daisy for more information.
• ~Slat and Acoustic Box (TAB) products are priced with specific trade pricing — not a standard discount percentage. See Dealer Portal or ask for the Trade Price List.

• —Unless specifically requested, all pool covers are made panel Width (narrowest measurement) by Length (longest measurement).
• —If any specific manufacture requests are made, a diagram is required.
• —Pool covers are made to fit measurements supplied — not for specific panel orientations.

1. Email Sales@totaltiltcovers.com.au with your order number and reason for return.
2. We will assess your request and respond within 2 business days.
3. If approved, we will provide return instructions. Return freight costs are the customer's responsibility unless the item is faulty.
4. Refunds are processed to your original payment method after the item has been inspected.